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# Solving problems

If you’re having trouble browsing the web, try the suggestions listed below.

Webpages won’t appear

If webpages won’t appear, first check your Internet connection. Try working in another application that uses the Internet, such as email. Make sure all cables are connected, and that any network devices you use (such as a router) are turned on.

For more help diagnosing connection problems, choose Apple menu > System Preferences and click Network. In Network preferences click the Assist Me button.

Open Network preferences▸

Problems opening or reading webpages

If your computer is connected to the Internet but you still have problems, wait a few minutes, and then try again to view the webpage. If the page still won’t open, choose Safari > Empty Cache, and then try again to open the page. For more help, see:

Problems opening webpages or websites▸

Webpages are garbled or hard to read

If you’re having trouble reading webpages because they appear garbled or incomplete, or the text on them is too small, you may need to open Safari preferences and change one or more settings. For more help, see:

Problems reading webpages▸

Searches aren’t effective

Searching is often the best way to explore the web. If you’re having trouble finding the webpages you want, see:

Improving your searches▸

AutoFill won’t work

The Safari AutoFill feature saves you time by remembering user names, passwords, and personal information you use to fill in forms on webpages. If this feature isn’t working for you, you may need to open Safari preferences and change the AutoFill options. For more help, see:

If AutoFill won’t work▸

Problems downloading files

If you’re having trouble downloading a file, check the Downloads window to see if the download process is finished. Downloading may be paused; if you see a Resume button (orange with a curved arrow), click it.

There are several other reasons you may experience problems downloading files or opening files that you’ve downloaded. For more help, see:

Problems downloading files▸

Problems with plug-ins

Plug-ins are small programs that work with Safari to display and run special content, such as animation and movies, on webpages. If you see a message that a plug-in is missing, or if you have an Intel-based Mac computer and have to install a plug-in that’s meant for PowerPC-based computers, see:

If a plug-in is missing▸
If you need a PowerPC plug-in▸

More troubleshooting topics

If none of the links above help you, click this link to see all the troubleshooting topics in Safari Help:

solving problems▸

### Related Topics

Providing feedback about Safari

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