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# If Safari can’t open a website

There are several reasons that Safari may not be able to open a website. If you can’t view a website, try these suggestions.

Check the webpage address

- Make sure you have the correct address for the webpage and that you typed it correctly.

- Try entering “/index.html” at the end of the address.

Empty the cache and reset Safari

1. Choose Safari > Empty Cache and click Empty, and then choose View > Reload Page.

2. If emptying the cache doesn’t work, choose Safari > Reset Safari and click Reset, and then try again to open the page.

Note:Resetting Safari deletes your browsing history and other information. To learn more, see:

Resetting Safari

Check your proxy settings

If your computer or network is protected by a proxy or firewall, be sure your settings are correct in Network preferences. Incorrect settings can prevent Safari from connecting to some websites.

To enter proxies settings, choose Apple menu > System Preferences, click Network, and then click the Advanced button. In the Advanced pane click Proxies.

Contact the website’s owner

- The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.

- Check to see if the first part of the address, which identifies the Internet protocol (such as http or https), is nonstandard. If it is nonstandard, Safari can’t open it.

- Ask the website owner if there’s a problem with the web server’s configuration.

Use the latest version of Safari

To update your software, choose Apple menu > Software Update or Apple menu > Mac OS X software.

If you still can’t open the website, report the problem by choosing Safari > “Report Bugs to Apple.”

### Related Topics

If Safari can’t open a window

If features on a webpage don’t work