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# If a webpage doesn’t open

There are several reasons a webpage might not open in Safari. If you can’t open a webpage, try these suggestions.

Wait a moment, and then try again

The website may be temporarily unavailable.

If the page still won’t open, quit and restart Safari, and then try again to open the page.

Empty the cache and reset Safari

- Choose Safari > Empty Cache and click Empty, and then choose View > Reload Page.

- If emptying the cache doesn’t work, choose Safari > Reset Safari and click Reset, and then try again to open the page.

Note:Resetting Safari deletes your browsing history and other information. To learn more, see:

Resetting Safari

Check your Internet connection

- To see if you’re connected to the Internet, check another application, such as your email application.

- Use Network Diagnostics.

Open Network Diagnostics

- If you connect to the Internet using a corporate or enterprise network, the network may have a firewall that prevents you from opening the webpage. Contact your network administrator for help.

Check the webpage address

- Make sure you have the correct address for the webpage and that you typed it correctly.

- Try entering “/index.html” at the end of the address.

- If you are opening a webpage using a Bonjour address, make sure the page is on the same local area network (subnet) as your computer.

Use the latest version of Safari

To update your software, choose Apple menu > Software Update or Apple menu > Mac OS X software.

Contact the website’s owner

- The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.

- The link to the page you’re trying to open may attempt to open a file in another application. If the file or application isn’t available, you’ll get a message saying Safari can’t open the URL or file.

If the webpage still won’t open, report the problem by choosing Safari > “Report Bugs to Apple.”

### Related Topics

If features on a webpage don’t work